Coupa Engineers Believe Hard Work Must Be Replaced With Smart Work

As enterprise software products and companies grow, the need for more tools to scale the product, expedite the process, and improve communication grows as well. But what ends up happening is what I dub the tech snowball effect. The constant need to acquire more tools and tech stacks to keep up operations often ends up piling up quickly, making the workflow for teams — primarily engineers — more complex and difficult, leading to tool fatigue.
In the Coupa Engineering department, we’re tackling this challenge head-on. We don’t believe leadership should have sole control over tech decisions. We empower our engineers at every level, as well as managers, to explore and recommend new tools and technologies that are innovative, non-invasive, simple, and faster. We do this because we know none of us is as smart as all of us.
Below I’ll explain some of the tech tools and techniques our engineering department uses to help us work smarter, not harder.
Streamlining our workflow
We want Coupa engineers to spend their time on high-value-added activities that involve personal interaction, problem-solving, and decision-making tasks, which are more valuable to the company and its customer rather than focusing on repetitive work. We’re constantly seeking out ways to update our tech stack to help reduce tool fatigue.
One example of a tool that we’ve adopted at Coupa that helps us do that is AWS Elasticache Redis, a managed service by AWS from self-managed custom EC2 Redis. This off-loads our engineers from the maintenance, scaling, failure recovery, and other tasks that impact operational overhead.
Here are some other ways we’re streamlining our workflow:
Here are some other ways we’re streamlining our workflow:
- Reducing error rates: We want to help our software engineers make processes more efficient and error-free, thereby improving their productivity and freeing them to focus on more complex tasks. We do this by having fellow champions for tech tools, provide training sessions and experts to help along the way.
- Avoiding invasive tool options: During the evaluation phase for new tooling, it should be explored to ensure no major changes are required in the underlying architecture in order for adoption to be successful. One such example of non-invasive implementation is the adoption of AWS Elasticache Redis at Coupa, where engineers assessed the feasibility and easiness of introducing the same with few configurational and endpoint changes, without introducing new risk and changes in infrastructure.
- Making staying compliant easier: With various policy restrictions on how the data captured can be used and stored, companies need to stay fully compliant such as FedRAMP, HIPPA, PCI and others to avoid any serious consequences. As part of Coupa’s internal learning management system, we are able to auto-assign annual compliance requirements with knowledge checks to stay and prove our compliance to our customers and board. With this knowledge base, engineers at Coupa validate and make sure that new tools or technologies are adapted to fulfill compliance requirements.
Addressing technical debt
If you’re an engineer, it’s hard to avoid technical debt. It refers to the notion of prioritizing speed over the functionality of a project and often results in poor shared knowledge among an engineering team. It’s impossible to avoid, but at Coupa, we’re taking steps to address it.
For example, most engineers in the industry have used the public instance of StackOverflow
to find solutions or answers to queries. At Coupa, we implemented our own private instance of StackOverflow for teams, allowing for a secure and private place for our engineering teams to share and find knowledge internally about specifics related to our business. This helps us by reducing repetitive queries, aids those with questions to find quick solutions with easy search capabilities, and uses the community’s knowledge rather than just a select few
The implementation of our own StackOverflow is helping to onboard new engineers more quickly, too. New hires can find the information they need to get up and running without any assistance. The ability to share best practices among our team is just another way we’ve improved our company culture through collaboration.
Finding solutions together
This collaborative environment is what brought me to Coupa in 2020. As a team, we’re always looking for new ways to improve our performance and work smarter, not harder. With the right tools and technology, we’re making that possible. The power of collective knowledge is felt in every aspect of this company, from our customers to our IT department, so if you’re looking for a work environment that values innovative and different ideas, I’ll hope you’ll join us.

As we welcome the Year of the Fire Horse, our global village comes together to celebrate Lunar New Year — a moment for renewal, reflection, and bold forward momentum for #AllOfUs. This year’s celebration is led by our Coupa Exceed Employee Resource Group, whose leadership continues to create space for cultural connection, shared learning, and deeper belonging across our communities. Through its programming and storytelling, Exceed ERG helps turn moments like this into meaningful global experiences for all Coupanians. In the lunar zodiac, the Horse symbolizes energy, progress, and determination. The Fire element brings passion, visibility, and transformation. That spirit comes to life in how Exceed leads this celebration: Moving with purpose Amplifying voices and traditions Bringing our global community closer together From red envelopes and reunion dinners to travel, lanterns, and time with loved ones, Lunar New Year reminds us that while our backgrounds may be different, the values that connect us are shared.

Engineers at Coupa are shaping what’s next, through code, curiosity, impact, and a shared commitment to building better systems for people and businesses. In celebration of Engineers Week 2026, we asked a few of our engineers how they’re transforming the future: their own, Coupa’s, and the communities we serve. Their answers reflect a profession grounded in purpose, growth, and possibility.

As we continue our Black History Month celebration, Coupa’s Engage employee resource group is proud to spotlight more voices whose journeys reflect the lasting impact of Black innovation in technology. Building on our first feature, this blog highlights Coupanians whose paths into tech weren’t always linear but whose perspectives are shaping how technology, people, and possibility intersect at Coupa. Through the stories of Elise Huggins, Rashida Jones, and Johnny White, we’re reminded that innovation is strongest when it’s grounded in imagination, inclusion, and human purpose.

As Coupa celebrates 20 years of innovation, growth, and impact, it’s the people who’ve grown alongside the company who best reflect what that journey really looks like. For Sukhada Bardapurkar, Partner Success Manager, the last 10 years at Coupa have been shaped by curiosity, connection, and a deep sense of ownership in the results she helps deliver. “At every stage of my career here, I’ve genuinely cared about the impact of my work and how it enables both me and the team to move forward,” Sukhada shares. “Owning results motivates me and it pushes me to stay curious and solve problems proactively.”

At Coupa, we believe great work deserves to be recognized, not just for outcomes but for the commitment, ownership, and impact it brings. From weekly wins to milestone achievements, celebrating excellence is part of how we show up for one another. As part of our evolving rewards and recognition program, the Coupa India Leadership Team introduced the Standout Performer Award (Monthly) and Extra Mile Award (Quarterly) to spotlight Coupanians whose contributions drive individual, team, and business success. We’re proud to recognize our Stan dout Performer Award winner for November 2025 and invite you to join us in celebrating his achievement.

As we celebrate Black History Month, Coupa’s Engage employee resource group honors the resilience, creativity, and leadership of Black pioneers whose innovation has shaped technology and artificial intelligence. This year’s theme, “ Innovation and the Impact of Black Pioneers in Tech and AI ,” recognizes trailblazers who challenged barriers, introduced new ways of thinking, and built pathways for future generations. Through the voices of Coupanians across our organization, we celebrate how those legacies continue to inspire us to innovate with purpose, push boundaries, and help shape what’s next at Coupa.

Chien-Yi Tsai’s career hasn’t followed a straight line, and that’s exactly what led him to innovation. Looking back, Chien-Yi doesn’t see a single defining moment that made him an inventor. Instead, he sees a series of questions, challenges, and moments of curiosity that gradually shaped him into the engineer he is today. His focus was never on earning a patent, but on continuous learning, solving meaningful problems, and pushing beyond what felt comfortable. “I never set out with the goal of becoming a patent inventor,” Chien-Yi shares. “I was focused on learning, solving real problems, and pushing myself beyond what felt comfortable.” That mindset ultimately led him to Coupa, and to invention. A Career Built on Curiosity Like many engineers, Chien-Yi’s early career was about building strong foundations: understanding how systems work, weighing technical tradeoffs, and learning how technology can solve real business challenges. Each role added depth such as stronger technical skills, broader systems thinking, and a growing appreciation for collaboration. When Chien-Yi joined Coupa, he entered an environment that actively encouraged curiosity. The challenges weren’t neatly packaged; they were complex, evolving, and deeply connected to real-world supply chain operations. That complexity pushed him to think bigger and approach problems more creatively. Before Coupa, Chien-Yi didn’t consider himself an “inventor.” He saw himself as a problem solver. Over time, he realized the distinction wasn’t as clear as he once thought. “I didn’t think of myself as an inventor but more of a problem solver,” he says. “Over time, I realized those two things aren’t very different.” The Spark Behind the Patent The idea that eventually became a patent began with a simple question: How can supply chains become smarter, faster, and more efficient as new delivery methods emerge? As delivery models continue to evolve, Chien-Yi became increasingly interested in how emerging transportation capabilities could be thoughtfully integrated with traditional logistics networks. That curiosity led to deeper exploration of how different modes of delivery could operate together within a single system. As Chien-Yi thought more about the increasing viability of drones, it became clear to him that they could play a meaningful role in logistics. But integrating aerial delivery with traditional ground transportation introduced an entirely new layer of complexity. What started as informal conversations and rough concepts evolved into a structured exploration of how to model routes that intelligently combine aerial and ground delivery assets, accounting for capabilities, constraints, and user preferences. The challenge wasn’t just technical; it required rethinking how multiple transportation modes could operate as one unified system. Chien-Yi credits his colleague at the time, Hafiz Hasan, as a key partner in the ideation and patenting process. “Hafiz played a major role in shaping the idea and writing the patent,” Chien-Yi notes. “I learned a tremendous amount from working with him.”

So much can happen in one year, especially in your career journey. We shine the light on four Coupanians across the globe who hit their one-year milestone. In the process, they share stories of learning, impact, and the values that unite #AllOfUs. From Bogotá to Pune to the U.S., this foursome reflects on their first year at Coupa and what it means to Shape What’s Next together. Testament to our culture, this journey sparked something unexpected. Two Bogota teammates—Lucas and José—started at Coupa as colleagues and ended their first year as close friends. Their story is a reminder that when we Build Tomorrow Together, relationships are often the greatest win. Let’s meet Lucas, Maddy, José, and Mehnaz and hear what their first year at Coupa has meant to them.

AI Helps. People Hire. How Coupa Keeps Recruiting Human. At Coupa, transformation is part of who we are. Whether it’s using our platform to help businesses run smarter or how people build meaningful careers with us, integrity is at our core. We also understand that the job search can feel both exciting and overwhelming. Generative AI (GenAI) has emerged as a helpful tool in the job hunt, but we want candidates to know one thing clearly: every hiring decision at Coupa is made by real people. AI can support your journey. It will never replace real connection, context, or the value of your lived experience. It’s great if AI tools help you feel more prepared. What matters most is you and what you uniquely bring to an opportunity. Here are a few simple guidelines to help you understand our position on the ethical use of AI throughout your application process. Tips for Using AI in Your Application Journey Use AI as a starting point, not the final version. AI can help brainstorm résumé or cover-letter ideas, but your application should reflect your true experience and voice which is what we care about. Lean into what makes you stand apart. AI can refine words, but only you can share the real story behind your work, impact, and growth. Prep with AI, but don’t script interviews. AI-generated mock questions can help you practice, but we want your thinking, not rehearsed answers. Stay truthful. Using AI to organize your ideas is great. Using it to stretch or fabricate experience isn’t. Show us your authentic self.


