Customer Success Account Manager

The Impact of a Customer Success Account Managers (CSAMs) to Coupa: 

Customer Success Account Managers (CSAMs) represent the primary point of contact from Coupa to customers after customer launch. CSAMs advise customers on strategies to  maximize the value of the Coupa platform while supporting customers to articulate/quantify the value Coupa is delivering.  In addition, CSAMs ensure contract renewals, identify and close cross-sell opportunities, and are accountable to revenue growth targets across their assigned accounts.   

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