Support Account Manager - BOGOTA 10657

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

The Impact of the Support Account Manager to Coupa:

 

As a Support Account Manager at Coupa, you will develop 1:1 relationships with Coupa’s top-tier enterprise accounts. You will become a trusted Support advisor by gaining a deep understanding of the customer’s usage of the system and critical end-to-end workflows, while working cross-functionally with other account team members to understand the customers evolving use of the platform.

 

You will assist in issue resolution through direct interaction with customer tickets when possible, and through coordination with Support and other departments within Coupa. You will maintain close alignment with the customer and have a thorough understanding of their open issues as well as historical challenges.

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Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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