Sr. IT Service Management Analyst - 11294

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 

The Impact of a Sr. IT Service Management Analyst at Coupa:

 

The Sr. IT Service Management Analyst (ITSM) plays a crucial role in maintaining the operational stability, reliability, and efficiency of our organization. Effective ITSM ensures that IT services align with business needs, delivering consistent value to both internal and external stakeholders. As our company continues to grow and evolve, the importance of robust incident, change, and problem management processes becomes even more critical. By optimizing these processes, we minimize downtime, enhance service quality, and maintain customer trust and satisfaction, directly contributing to the company’s strategic goals.

Reporting to the Sr. Manager of ITSM, the Sr. IT Service Management Analyst is part of a team of globally distributed ITSM analysts. This team oversees and enhances ITSM practices to ensure seamless operation of IT services.

Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. 

Please be advised that inquiries or resumes from recruiters will not be accepted.

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