Director, Customer Success Management - 11078

The Impact of this role to Coupa:

The Director of Customer Success Management will lead and scale our customer value team in our Regional Hub supporting Americas customers. In this critical leadership role, you will be responsible for leading execution of the programs, processes, and methodologies that drive ongoing value realization, adoption and utilization, retention, and long-term partnerships with Coupa’s customers.  You will work closely bridging your team with cross-functional teams, including Sales, Services, Partners, Product, Operations, Enablement and Marketing (including Customer Advocacy initiatives – Events, References and Reviews), to ensure a unified and excellent customer experience at every stage of the lifecycle.  You will foster relationships with regional leaders and customers through various methods including 1-1 meetings and one-to-many events.

The ideal candidate will be a strong leader with experience in leading customers to value through adoption of procurement, finance, and supply chain solutions. Strong candidates will have hands-on experience in enterprise Customer Success or Client Delivery Leadership, demonstrated thought leadership in Customer Success tools and strategies, and a track record of successful execution in a dynamic, fast-paced environment.